Ever since we learned to read and write we've believed that all of speech can somehow be condensed down to words on a piece of paper. But of course that's not really true. Much of speech communication is what I call "Non-Verbal". It's the famous "it's not what you say, it's how you say it."
I'm sure you've sent an email to someone and had them take it the wrong way. Maybe you say something in a joking way and somehow it hurts their feelings. This is because we can't include the verbal…Continue