May be a stupid question, but I am sure some of you had already experience with it.
I am designing an IVR menu and wondering what's the most common way of formatting the voice prompts:
"Press 1 to do this, Press 2 to do that, etc..."
or
"To do this, press 1, to do that - press 2, ...."
I met both designs and wondering if you know what is the better approach for IVR applications?
Thanks in advance
Alex
Tags: ivr
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